FAQs

Customer Questions
  1. When should I expect my Delivery?
    Delivery time in Xi'an is the same day on orders placed before 2pm (Monday-Saturday). Orders placed after 2pm on Saturday will be delivered on Monday. If you have a special delivery request, please place a comment while placing your order.

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  2. Where do you deliver?
    Currently we only deliver within China. If you live in another country, please let us know about your interest in our products by filling out the contact us form on our website. Our if you would like to buy a gift card for someone you know living inside of China, please order a gift card from our website jinkoustores.com

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  3. Do you have free shipping?

    We do ship for free on all orders over ¥100.

    Outside of Xi’an:

    Our free shipping outside of Xi’an is handled by CaiNiao. If your order is under ¥100 or if you prefer, we can use SF Express shipping for an additional ¥25 RMB. SF Express is not only fast and professional, but they will also deliver to your gate.

    Inside of Xi’an:

    Our Jinkou delivery staff will deliver your order the same day to your door in Xi’an.

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  4. When should I expect my delivery to arrive?

    Shipping depends on where you live from Xi’an

    Outside of Xi’an:

    SF Express delivers to most places in 1-2 Days. CaiNiao (free shipping) is usually 2-4 days. If your order is received after 2pm on Friday, it may not be shipped until Monday.

    Inside of Xi’an:

    Delivery time in Xi’an is the same day on orders placed before 2pm (Monday-Saturday). Orders placed after 2pm on Saturday will be delivered on Monday. If you have a special delivery request (i.e. Home after 5pm), please place a comment while placing your order.

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  5. I have a question about my order. How can I reach Jinkou?
    You can call, chat or follow us on our official WeChat channel at 153-3904-1494. You can also send us an email to info@jinkou.info. You can also reach us during office hours (9am-5pm Monday-Friday) by calling or texting us at that same number 153-3904-1494. Feel free to use Chinese or English for communication.

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  6. What are your hours of operation?
    Our office hours are 9am-5pm Monday-Friday.

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  7. Why are some of your products so expensive?
    We do not claim to have the lowest prices, but we hope to provide the best customer support. We are a small player working hard to lower our prices. With your continued patronage in our store, we believe we can lower our prices and as a result lower your costs in the future. Thanks for shopping at Jinkoustores.com

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